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Cisco devices not showing assets

We have about 80 switches in our environment. About half of them are Cisco and the other half are a mix of HP, Dell and 3Com. All of the HP, Dell and 3Com switches properly show the asset that is connected to a given switchport under the devices summ...

Manufacturer Wrong

How does lansweeper determine the manufacturer of a device? We are seeing devices with Dell inc as the manufacturer that have Lenovo model, serial number, and MB. I'm suspecting a wrong driver on the devices, but not sure what device driver lanswee...

arupert by • Engaged Sweeper III
  • 3322 Views
  • 1 replies
  • 0 kudos

Unable to check Enable report mailing box.

I upgraded our installation to version 6.0.0.22 about 3 weeks ago. I went from an all in one scan server/web server to dedicated scan and web servers. Someone brought it to my attention that report emails were not coming through. When I look at the c...

Technut27 by • Champion Sweeper
  • 3411 Views
  • 1 replies
  • 0 kudos

Windows 10 computers show Sleep instead of Poweroff

I have noticed that all my Windows 10 computers report Sleep instead of power off even though I know the computer has been shutdown.How does Lansweeper determine power off or sleep when determining uptime..All older Windows (7 or XP) report power off...

tucksmom by • Engaged Sweeper
  • 6179 Views
  • 2 replies
  • 0 kudos

Software Deployments

Are you still able to deploy software with v. 6022? If so can someone please point me in the right direction. I am either blind or it is not showing up.

nrathbun by • Engaged Sweeper
  • 3249 Views
  • 1 replies
  • 0 kudos

What do you use as a Helpdesk Ticketing Solution

Hi all, As you all know Lansweeper is a magnificent asset management solution that has delivered its value ten fold over the past couple of years. I am reaching out to see if anyone has experienced a similar level of quality application for helpdesk...

pjbate by • Engaged Sweeper III
  • 216151 Views
  • 99 replies
  • 2 kudos

Resolved! disabled AD users are not deleted in lansweeper db

How come disabled AD users are not deleted in the Lansweeper DB ?I enabled all 3 option under option Server Options > User Cleanup Options.- Remove users not found in Active Directory from the Lansweeper database- Remove users disabled in Active Dire...

notis by • Engaged Sweeper
  • 6230 Views
  • 2 replies
  • 0 kudos

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