Linking On-Prem Installation to Cloud - On-Prem License changes to Freeware

[Stepan1]

Hi,

we've linked our on-prem Installation to LanSweeper Cloud for the first time. The data is synced fine between on-prem and the cloud and I can see our assets and everything. Just a few minutes later the cloud and the on-prem says that we use a freeware license and our assets are of course maxed out. Is there something we are missing?

I've tried the unlink, delete and linked the on-prem installation again but the result was the same.

[DavidPK]

HI Stepan,

This is a known issue can you please contact support and create a ticket.

 Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.