The judges have spoken, and now it’s your turn! We’re excited to share the shortlisted entries from this year’s Lansweeper Excellence Awards submissions. These entries represent some of the most impactful and creative uses of Lansweeper. It is now t...
Looking for setup instructions as for how to setup Lansweeper for email so that as a new ticket comes in the helpdesk staff get notified and that as the agent post to the customer, the customer gets responses or ticket confirmation. Also, would like...
Helpdesk - How to view Ticket log data by SQL script.It seems ticket tables reference log files in the following directory:C:\Program Files (x86)\Lansweeper\Website\helpdesk\files\If this is accurate:Why isn't this stored in SQL tables so that we can...
Hi,I've noticed many of our tickets still have the response SLA clock ticking even though there have been multiple notes entered and emails sent in that ticket. What triggers the Response SLA to know that you have responded to the user?Thanks!
I need some users to be able to create and save their own ticket filters. Is this possible?
Is it possible for lansweeper to send alerts (email + web alerts) when a certain % is left on the nb of licenced assets available?I tried using tools in the app and searching the forums without a solution. Thanks for your help!
I've been testing the email ticket feature and i was hoping my team could add internal notes to a ticket whilst troubleshooting but from my testing the end user gets a ticket update email with the internal note.Is it possible to make it that only pub...
I just stood up a new scanning server at one of our remote locations. I can see the server in my LanSweeper Scanning targets tab so all seems well.I would like to copy some or all of the exclusions from my primary scanning server to this new scannin...
Folks,are there any plans to support Oracle as DB, instead of MS-SQL?- There is a big push in my company to move everything to Oracle.Is anyone else in the community interested in running LS with an Oracle DB?Rgds,Thor
