Lost in IP

[pskup]

Hello,
we lost a specific IP address. Maybee a asset connected with it was manually deleted. But the IP is still used in the network (ESXI).

The Devicetester on the scanning server finds the ip properly (credentials also ok).

Normal windows ping command is also positive. I can access the vmware website via this IP normal.

LS Batch scanning has no effect.

How can I restore the lost IP?

Thanks for your help

[Esben_D]

Hi,

I recommend following the steps in this knowledgebase article. It runs through some of the basic checks to ensure that the asset can be picked up by Lansweeper.