How can I add a person or external hotline in the communication in a ticket?I mean how can I request e.g. the manager for approval or raise a ticket in a partner portal via send them a mail?
Is there any way to log user actions while they are in Lansweeper? I need to document how the system is being used and I need to show when a help desk tech connected to a user's PC.
Hello Dear Communitiy,I created new Helpdesk team named Xand I have Email rule that when a mail come to specific mail address it assign to the X team without agent assignment.the problem is that other Helpdesk teams can see these unassigned tickets.i...
I noticed this yesterday when I took a printer offline. The object is still getting it's Last Successful Scan date updated, even though it's not plugged in.It's an issue because I was trying to use the difference between last scan and last attempt t...
Hi,Is there anyway to make the lansweeper agent show the year of an imac or macbook. We can find this individually on about this mac but it does not show in lansweeperThanks
I am new to LANSweeper and have not tried to use it in 2-3 months. When I login to LANSweeper it shows old data from 3/22/22. I have also noticed when I get the monthly report it tells me is has not seen any of the Windows computers in the last 30 ...
Hello,we are currently migrating from another inventory tool to LanSweeper (have already bought a 2000 assets license).Even the colleques who used to work with the other tool, seem to like LanSweeper (fingers crossed).Access to the lansweeper server ...
