LSAgent For OSX not registering

[Jonnym]

Out of the blue new OSX devices (Apple Macs) are not reporting into the portal with our cloud relay ID. I was able to add them before this week but we cannot get them talking. We have rebooted the Lansweeper server to no avail.

[Esben_D]

Emailing support should work (if it didn't, try again now).

[Jonnym]

Hi, We are downloading the client straight from the website. How can I start troubleshooting this the support email doesnt work!!!!

[Esben_D]

Did you make sure you use the latest LsAgent version for Mac. LsAgent version 7.2.100.1 or higher is required for macOS 10.15

If I recall correctly Mac OS starts forcing 64bit applications which is why we had to update LsAgent.