This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LSAgent For OSX not registering

Jonnym
Engaged Sweeper II

‎09-17-2019 03:18 PM

Out of the blue new OSX devices (Apple Macs) are not reporting into the portal with our cloud relay ID. I was able to add them before this week but we cannot get them talking. We have rebooted the Lansweeper server to no avail.
Labels:
3 REPLIES 3
Esben_D
Lansweeper Employee
Lansweeper Employee

‎09-18-2019 09:52 AM

Emailing support should work (if it didn't, try again now).
0 Kudos
Jonnym
Engaged Sweeper II

‎09-18-2019 09:37 AM

Hi, We are downloading the client straight from the website. How can I start troubleshooting this the support email doesnt work!!!!
0 Kudos
Esben_D
Lansweeper Employee
Lansweeper Employee

‎09-17-2019 05:03 PM

Did you make sure you use the latest LsAgent version for Mac. LsAgent version 7.2.100.1 or higher is required for macOS 10.15

If I recall correctly Mac OS starts forcing 64bit applications which is why we had to update LsAgent.
0 Kudos

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now