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LSAgent For OSX not registering

Jonnym
Engaged Sweeper II

‎09-17-2019 03:18 PM

Out of the blue new OSX devices (Apple Macs) are not reporting into the portal with our cloud relay ID. I was able to add them before this week but we cannot get them talking. We have rebooted the Lansweeper server to no avail.
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3 REPLIES 3
Esben_D
Lansweeper Employee
Lansweeper Employee

‎09-18-2019 09:52 AM

Emailing support should work (if it didn't, try again now).
0 Kudos
Jonnym
Engaged Sweeper II

‎09-18-2019 09:37 AM

Hi, We are downloading the client straight from the website. How can I start troubleshooting this the support email doesnt work!!!!
0 Kudos
Esben_D
Lansweeper Employee
Lansweeper Employee

‎09-17-2019 05:03 PM

Did you make sure you use the latest LsAgent version for Mac. LsAgent version 7.2.100.1 or higher is required for macOS 10.15

If I recall correctly Mac OS starts forcing 64bit applications which is why we had to update LsAgent.
0 Kudos

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