Lsagent not scanning daily (Enabled=0)

[kslim]

Hi,

There are a few PCs that do not run Lsagent on daily basis. During troubleshooting, it was found that there is an entry of Enabled=0 in the LsAgent.ini file of these PCs.  

(1)  What may cause the Enabled flag = 0? (2) Will re-install the Lsagent program renable the Lsagent automatically? If not, what's the procedure to re-enable the Lsagent?

Thanks in advanced for any input.

Example of LsAgent.ini:  

[default]
Server=a.b.c.d
Port=9524
AgentKey=xxx
Enabled=0
AssetId=xxx
ComputerName=COMPUTER01
LastScan=638173155278008298
LastSent=638173155314748177
Status=Running
Version=10.0.1.1

[WuGe]

Support has a KB for this problem and pointed it out to me.

https://community.lansweeper.com/t5/quick-tech-solutions/how-to-re-enable-disabled-lsagent-clients-i...

[nwraorion]

Thank you - looks like I triggered it by deleting the asset - I had hoped that this would trigger a rescan/reset but apparently it disables the agent.

[WuGe]

I see the same on my machines.

[default]
Server=lansweeper
Port=9524
AgentKey=
Enabled=0
AssetId=xxx
ComputerName=hostname
LastScan=638173155278008298
LastSent=638173155314748177
Status=Running
Version=11.1.10.0

[nwraorion]

Any generally applicable solutions for this or ways to prevent it?  I noticed one of our machines had this setting as well.   Clearing state and restarting seems to have resolved it for now.

[Obi_1_Cinobi]

Hello there!

Our tech support team should be able to assist you with this: https://www.lansweeper.com/contact-support/