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Cannot unlink offline installation

Hello,I've been having issues the past few weeks trying to unlink an offline installation. I currently have two installations, a new one which is online + synced, and an older one which is offline + decommissioned. When I try to unlink the previous i...

Can't unlink old server

Hellowe changed our lansweeper server and had a link to lansweeper cloud.We tried to remove it from every option but we can't delete the old server because the link to the cloud.We tried to unlink it from the cloud, but it's stuck in the status "Unli...

Kuro by • Engaged Sweeper
  • 2485 Views
  • 4 replies
  • 0 kudos

Helpdesk User Creation

I'm trying to setup the helpdesk deployment site of our site. Most of our users are purely Entra/365 Accounts without any On-Prem AD side. How do they login to the helpdesk application? When creation a user via either CSV or manually, there is no use...

KapaaIan by • Engaged Sweeper
  • 894 Views
  • 4 replies
  • 0 kudos

Resolved! Manage user roles with AD groups

Hi,  I want to create new roles, and add AD groups to them, to separate users, and to make life easier. Is that posible, and how to manage that. I found that I can restrict access to website, but that is not what is in my mind. So , if anyone manage ...

vdvorscak by • Engaged Sweeper
  • 3991 Views
  • 2 replies
  • 0 kudos

Azure Tags

Our LS cloud instances is connected to our Azure instances by subscription ID.We see Azure VMs in our LS console, and it includes the custom tags we set in Azure.We also have Lansweeper connected to our HaloITSM instance which allow importing into Ha...

Assets not visible

Hi,when I go to the Network Discovery on my server, I can see two Dell devices discovered, however they do not appear in assets. I've tried rescanning and even targeting them. They fail to appear. Any ideas

mar001 by • Engaged Sweeper
  • 467 Views
  • 1 replies
  • 0 kudos

Resolved! Assets with issues overflows scanning queue

We have some Windows-assets with endless WMI-scanning.So we have two porblems:1. LS doesn't have working timeout but we see log record (Aborted mydomain\rds-sql\1 scanning takes longer than 1 hour, wmi might need a repair on this machine.)2. And then...