MiTel VoIP Scans

[lenin_vera]

I keep getting a scan error that says:

LinuxCommandNotFound
Command not found: Sudo

And I loaded the private key directly from the server.

This is a new instance of Lansweeper on a new server. I have the same credential on a previous server and it works.

In addition, it is also resetting the asset type with each new scan.

[Obi_1_Cinobi]

Hello there!

The specified error means that an SSH scan attempt was made for the Mitel phone, but do keep in mind that SSH scanning is mostly designed to scan Linux, Unix, and Mac computers. In general, network devices should be scanned using a different protocol, preferably SNMP. The SNMP protocol will give back the most information for your network devices.

We would recommend that you go through the following steps:

• Consult your device documentation for information on how to enable SNMP.
• Once enabled, test SNMP access to the phone with Devicetester.exe. You can find more information in this knowledgebase article: https://www.lansweeper.com/knowledgebase/network-device-scanning-requirements/
• Rescan the device through SNMP by following the steps in this knowledgebase article: https://www.lansweeper.com/knowledgebase/how-to-scan-a-network-device/

[Lennart1]

I have the same problem on fortigate firewalls.

My guess so far is that lansweeper tries to scan with sudo, to more types of assets than before.