We have 3 simple ticket dispatching rules to assign tickets to one of three agents based on a "like" condition in the description. However, tickets are always assigned to the third agent regardless of the like condition being met for another agent.
Example:
We have three agents: A. Doe, B. Doe, C. Doe
We set three ticket dispatching rules.
1. Conditions: Description > Like > [ADoe]
Actions: Assign to Agent > A. Doe
2. Conditions: Description > Like > [BDoe]
Actions: Assign to Agent > B. Doe
3. Conditions: Description > Like > [CDoe]
Actions: Assign to Agent > C. Doe
Regardless of if "[ADoe]" or "[BDoe]" is in the ticket description, the tickets are always assigned to C. Doe.
What can I do to fix the issue?
Thank you in advance.
