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jjmcb
Engaged Sweeper
We have 3 simple ticket dispatching rules to assign tickets to one of three agents based on a "like" condition in the description. However, tickets are always assigned to the third agent regardless of the like condition being met for another agent.

Example:

We have three agents: A. Doe, B. Doe, C. Doe

We set three ticket dispatching rules.

1. Conditions: Description > Like > [ADoe]
Actions: Assign to Agent > A. Doe
2. Conditions: Description > Like > [BDoe]
Actions: Assign to Agent > B. Doe
3. Conditions: Description > Like > [CDoe]
Actions: Assign to Agent > C. Doe

Regardless of if "[ADoe]" or "[BDoe]" is in the ticket description, the tickets are always assigned to C. Doe.

What can I do to fix the issue?

Thank you in advance.
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