Hi, we have used Lansweeper for a long time. I logged in to the new support portal without problems, and I am glad the support emails are mostly there, except some old ones.
For example, I have one case with the original case number [[LAN #816622]] and the subject "Error while editing email alerts". The case number in the new portal is 41407. I have attached a screenshot below:
![2024-05-28 10_53_28-Clipboard.png 2024-05-28 10_53_28-Clipboard.png](/t5/image/serverpage/image-id/4302i66FBF66A999F2825/image-size/medium?v=v2&px=400)
There is only one message. All replies, images and attachments are gone.
I have some more questions and suggestions:
- I found that the earliest case is the one mentioned above. I cannot find any older cases in the portal. Is it possible to import all of them?
- Are the cases visible by anyone with a valid community.lansweeper.com login using an email address with the same domain as mine, so that if my boss wants to review the cases he can register and login to the portal using his company email address?
- I would like to have a better navigation. The current arrangement will make me go to the top page of the support portal instead of going back to the list of cases.
- When going back to the list of cases by clicking the "Manage cases" link (or using the browser's back button) the list will always default to "open cases". I have to click once more every time to reveal the old cases. Please remember the status (i.e. the "Filters" as mentioned later) to eliminate the unnecessary clicks and loading times.
- The list of cases is truncating the subjects. Please provide a popup that shows the full subject when mouse-over it.
- Please re-arrange and rename the "Advanced search" to "Filters" and move the "All cases" etc. into "Filters" as filtering criteria of the case status. I think this will be easier to "remember" what filters the user is using by including the filters in the URL, and compatible with the browser's back button.
- Please disable the "Export to CSV" button when there is no data. There is no reason to export "no data". Also, the button goes to the left when there are no pagination controls on the left.
- On the support portal home page, the "Create case" and "Manage case" buttons are too small. Please combine them into one and make it bigger, as illustrated in the sample screen below (I just copied the "knowledge base" icon for example):
![2024-05-28 11_50_11-Window.png 2024-05-28 11_50_11-Window.png](/t5/image/serverpage/image-id/4303i7CC4748EB9D4B7AC/image-size/medium?v=v2&px=400)
*Sample screen only. Not a real screenshot!*
This is the current layout, FYI:
![2024-05-28 13_38_13-Window.png 2024-05-28 13_38_13-Window.png](/t5/image/serverpage/image-id/4304i79D31FBCE9D0C464/image-size/medium?v=v2&px=400)
Thank you and best regards,
Ken