04-17-2024 10:45 AM - edited 06-28-2024 04:04 PM
**Update **
We are aware that some user email addresses have not yet been mapped to our systems and we are actively working behind the scenes to ensure all users are mapped properly. In the meantime, please report any issues here on this form https://www.lansweeper.com/contact/contact-sales/
Please follow the steps below:
Select I have a question about the Support Portal in the How can we help you today? box
Type a full description of your issue in the Anything else? box
Lansweeper Support Portal:
Community Account Creation:
06-21-2024 01:11 PM
Hi NorthShoreTechG!
We apologize for the inconvenience caused by the Contact Administrator error last evening/this morning. The issue has now been resolved. Could you please verify if it is functioning correctly for your user?
06-20-2024 05:54 PM
I am trying to create a ticket but I get the message "
We are unable to match the email address you are currently logged in with a customer account in our systems. Please make sure that you are logged in with your business email address or contact our sales team via this link. "
The email address I am using matches the email that is on the configuration page for lansweeper and the one I used to purchase the licenses.
06-19-2024 05:59 PM
Hello, I have an active license and I am trying to submit a ticket from the portal and it states it does not recognize my email. I cannot find any articles on this specific scenario. I am trying to do a bulk update of several assets. The Bulk Update fields do not list the fields I want to update, although those columns are on the custom view. How do I add Invoice Number, Purchase Date fields to the Bulk Update dropdown menu?
06-20-2024 09:48 AM
@Tiffany
This should be sorted now. You should have access to our Support Portal. Can you try again?
06-18-2024 03:50 PM
I have registered an account with the account email address and it cannot find the license. It is the email address we have our license associated with.
06-19-2024 10:26 AM
@jaredvanrossum I'm sorry you are having issues logging a ticket. I have created an internal ticket and will reach out to you that way.
06-11-2024 04:18 PM
When I try to make a new case, it just takes me to the manage cases page. I cannot open a new case from that page.
06-12-2024 08:25 AM
Hi there,
We apologize for any trouble you’ve had with submitting a ticket. We've checked your account but found no apparent issues that would block ticket creation.
Additionally, we impersonated your account and ran a check by accessing the Support Portal, which was completed without any issues.
We believe a caching issue is at play here.
If the problem persists, we recommend clearing your browser’s cache and cookies or trying a different browser or a private window. Should you require further assistance, please do not hesitate to contact us. Our team is committed to ensuring you a smooth and efficient support experience.
05-28-2024 06:24 AM - edited 05-28-2024 07:41 AM
Hi, we have used Lansweeper for a long time. I logged in to the new support portal without problems, and I am glad the support emails are mostly there, except some old ones.
For example, I have one case with the original case number [[LAN #816622]] and the subject "Error while editing email alerts". The case number in the new portal is 41407. I have attached a screenshot below:
There is only one message. All replies, images and attachments are gone.
I have some more questions and suggestions:
Thank you and best regards,
Ken
05-28-2024 12:01 PM
Hello there!
We have forwarded your concerns and questions to our support portal admins, they will get back to you as soon as possible. You should also see the case we logged for this appear under your cases in the support portal.
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