Hi folks,
At present, when an agent manually creates a ticket in the helpdesk, it automatically assigns that ticket to them - the creator.
Is there any way to prevent this behaviour - so manually created tickets are unassigned, either by default or by a choice/dropdown on the ticket creation page?
Also - is it possible to choose the initial State of the ticket, from the ticket creation page - not by setting a default, but by a dropdown box?
Thanks in advance!
