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pbandera2
Engaged Sweeper
Hi

we are finding a really strange behavior when scanning workgroup machines, when they are first ever scanned the scanning results comes out and the asset is filled correctly but if we re-scan the same asset (after 1 min or after 1 day or a week is the same) we have a ping failed and RPC unavailable error.

I've checked the asset using the lansweeper connectiontester and if i simply wrote the ip and the local credentials as they are written as "scanning credential" everything works fine and i got feedbacks so i really don't understand why at the 2nd (3rd,etc..etc.) rescan of that workgroup vm then i got an RPC error and ping failed (ping works perfectly)
1 REPLY 1
ErikT
Lansweeper Tech Support
Lansweeper Tech Support
Hi pbandera2,

I'd recommend going through the below article to ensure that all workgroup scanning requirements are met.

https://www.lansweeper.com/knowledgebase/workgroup-scanning-requirements/

If the issue continues, I would recommend dropping an email to support@lansweeper.com. Our technical support team will be happy to assist you with further support regarding your inquiry.