Old Tickets

[AronJBAR]

For some reason after installing the new version of Helpdesk (6.0.0.4) and entering an ticketing email account my old tickets are set as "In Progress" and its citing that:

An error occured when trying to mail the previous note.

The follwoing email address was rejected: myemail@mymail.com

I don't know why this is happening, I have since removed the ticketing email address but that was a completely different email from the 1 being rejected. Also, i seem to be the only one affected.

Help?

[Michael_V · Accepted solution]

Please send all beta problems to support@lansweeper.com and start the e-mail subject with "beta: "

[AronJBAR]

It's definitley a valid email address, it's not changed since the error has surfaced.

[Bert_D]

Please make sure that everyone that is related to that ticket, has a valid email address.

You can check this under Configuration > User Access & Roles