02-26-2024 07:34 PM
Is there a way to prevent agents from changing tickets back to unassigned? Currently tickets are auto-assigned to improve SLA. However, agents can move ticket back to unassigned. The ticket then sits unassigned.
02-27-2024 11:15 AM
@MrWizard77 Unfortunately, other than deleting the unassigned state, there is no way to prevent agents from changing the ticket state to unassigned.
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