Printer models - Kyocera

[andrecorcos]

Hi!

I made a report with all the printers. It was working fine, with all the correct information. After I migrated LS from Windows 10 PC to a server, all printer models started to show F-SERIES instead of ECOSYS P3155dn, for example.

The server have same IP.

What am I missing?

[andrecorcos]

Ty, it works now.

[Obi_1_Cinobi · Accepted solution]

Hello there!

This is a known bug that will be addressed in a future Lansweeper release. Meanwhile, you can use the workaround as explained in this forum post: https://community.lansweeper.com/t5/forum/wrong-kyocera-model-scan/m-p/62306#M35690