Printer with name of LanSweeper

[dteague]

OK, installed from scratch yesterday due to a user rebooting the server while in the middle of the upgrade because IIS was not responding (who knew? 🙂

Scanned, and one of the printers that it detected is showing the Name of my LanSweeper server, and not it's name. The IP and other info are correct, just not the name.

I checked DNS and this printer is not in it. Just supprised that it is using the LanSweeper's name.

[sarmo · Accepted solution]

For what its worth, we saw this same thing happen to about 15 of our printers. They were showing up as names of PCs, servers, a user's name, and even the name PROXY.
After some investigation, we found the host-name of the printer had been set to these names somehow. So we telnet'ed to all of them, changed the host name, and re-scanned them and now all is well. Hope maybe that might help.

[dteague]

Had not thought of deleting it and rescanning...

BUT...

Deleted it...
Verified that I could not see it..
Rescanned...
Results...

State: Active
Type: Printer
IP: 192.168.81.153
Name: isotest213.msfg.wan
Model: HP LaserJet 8150 Series
Vendor: Hewlett-Packard
OID: 1.3.6.1.4.1.11.2.3.9.1

Description:
HP ETHERNET MULTI-ENVIRONMENT,ROM G.07.19,JETDIRECT,JD33,EEPROM G.08.49

[Hemoco]

I'm out of ideas.
if you delete the printer and rescan does it still display the same name?

[dteague]

C:\Documents and Settings\install18>ping -a 192.168.81.153

Pinging 192.168.81.153 with 32 bytes of data:

Reply from 192.168.81.153: bytes=32 time=9ms TTL=57
Reply from 192.168.81.153: bytes=32 time=9ms TTL=57
Reply from 192.168.81.153: bytes=32 time=8ms TTL=57
Reply from 192.168.81.153: bytes=32 time=8ms TTL=57

Ping statistics for 192.168.81.153:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 9ms, Average = 8ms

C:\Documents and Settings\install18>

[Hemoco]

Can you try a "ping -a 192.168.81.153" on the lansweeper server.

[dteague]

192.168.81.153 Ping OK
Snmp OID: 1.3.6.1.4.1.11.2.3.9.1
Snmp Hostname:
Snmp Description: HP ETHERNET MULTI-ENVIRONMENT,ROM G.07.19,JETDIRECT,JD33,EEPROM G.08.49
Snmp Contact:
Snmp Location:
Snmp PrinterName: HP LaserJet 8150 Series
SNMP Active
FTP port is closed
Telnet port is open
SMTP port is closed
HTTP port is closed
HTTPS port is closed
SIP port 5060 is closed
HP jetdirect port 9100 is open
SSH port 22 is closed
Device is a printer

Scanning done!

[Hemoco]

Could you try the device tester and connect to this printer and post the output please.

[dteague]

The printer is not in dns as shown by the 1st nslookup, and isotest213 is my LanSweeper server.

C:\>nslookup 192.168.81.153
Server: dns.msfg.wan
Address: 192.168.2.38

*** dns.msfg.wan can't find 192.168.81.153: Non-existent domain

C:\>nslookup isotest213
Server: dns.msfg.wan
Address: 192.168.2.38

Name: isotest213.msfg.wan
Address: 192.168.2.213

C:\>

[Hemoco]

The service is trying a reverse lookup of the found Ip address.
Is this pointing to the lansweeper server?