Problem with LSAgent Relay

[spichol]

Hello,

I have a problem, my agents don't show up on the Agent relay. When I check the logs I get an "AgentIsNotEnabled" error.

2023-02-14 10:39:42,431 [5] INFO Reading ini file.
2023-02-14 10:39:42,498 [5] INFO Getting asset id
2023-02-14 10:39:42,498 [5] INFO Existing asset id found: 5282cc0e-9c9e-48df-9904-be80450460b0
2023-02-14 10:39:42,498 [5] INFO Creating communication channel
2023-02-14 10:39:42,498 [5] INFO CreateReachableEndPoint for 5282cc0e-9c9e-48df-9904-be80450460b0
2023-02-14 10:39:42,538 [5] INFO Created RelayCommunicationSender to URL https://lsagentrelay.lansweeper.com/EchoService.svc
2023-02-14 10:39:42,538 [5] INFO Getting asset status from the server
2023-02-14 10:39:43,583 [5] ERROR A communication error occurred.
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail] : AgentIsNotEnabled: 6012794a-8ec9-417f-b07b-747dd8c1f5ee (le détail de l'erreur est égal à ExceptionDetail, probablement créé par IncludeExceptionDetailInFaults=True, dont la valeur est :
Lansweeper.Echo.Server.Domain.EchoException: AgentIsNotEnabled: 6012794a-8ec9-417f-b07b-747dd8c1f5ee
at Lansweeper.Echo.Server.BL.CompanyManager.FindCompanyByAgentKey(Guid agentKey, IDbContext context)
at Lansweeper.Echo.Server.Service.EchoService.GetAssetStatus(Guid agentKey, Guid assetId)
at SyncInvokeGetAssetStatus(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Lansweeper.Echo.Server.IISHost.Behaviors.LoggingOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Di...).
2023-02-14 10:39:43,583 [5] INFO Saving ini settings
2023-02-14 10:39:43,583 [5] INFO Creating ini backup.
2023-02-14 10:39:43,583 [5] INFO Waiting 4 hours until next iteration

[Tim_N]

Hello @spichol 

Here's an article that Esben wrote about makeing sure the environment is ready for LsAgent and relaying the content. The relay could not be contacted - Troubleshooting issues with your installation - Lansweeper Commun... 

In it, Esben talks about TLS settings, ports, etc. that are needed. See if this helps get you started. 

[spichol · Accepted solution]

Thank you for your reply.
It seems that a bug was present, because I updated Lansweeper and since then it seems to work