Hi,I have configured my account with a role of administrator and agent.I have also enabled the "Allow full access to all tickets regardless of team or type" OptionMy expectation is that I would see ALL tickets regaurdless of what teams I am a part of...
We have an outgoing email template to send a message to a user when theu submit a ticket. When a user sends an email to our helpdesk helpdesk@....... and CCs another user (or a specific agent) the Lansweeper template sends an email to both the user t...
Hi!I've got quite surprising for me issue at hand.There are three assets, let's name it 1 (id=214021), 2 (id=50030) and 3 (id=69607). Asset 1 with old MAC was replaced by another device, with MAC address a0:bd:1d:82:16:c0.When I'm trying to put that ...
Hi,I've upgraded our lansweeper server a few weeks ago to the latest LS, and for most of our windows clients the LS agent has auto updated to 11.1.10. On checking the ones that failed to update I see the LSagent.ini and lsagent.ini.bak are corrupt a...
Hi Team,Just wanted to know that if we can convert the demo version of Lansweeper to a full version with a different Lansweeper account ?
Hi everyoneI had been looking all the post available and I can´t find the solution to a problem we have.We have a small wharehouse where we keep all assets we recive. We need to have this assets on lansweeper so we create new asset manually. We creat...
In other applications there has been a feature to link tickets. For examplethere is a network outage that is affecting multiple sites / users.We create a main help desk ticket for the first call or wiht the ISP. We start reciving multiple helpdesk ca...
Looking to capture AppLocker related events in LANSweeper. Not only for asset reference, but so we can setup event log alerts when certain event id's are found. We've already enabled warning event log capture in the scan settings, but We have yet to ...
