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‎04-24-2020 05:12 PM
Hello,
On initial scanning/discovery and since we have so many users at home on our VPN, the computer manufacturer is being reported as our VPN (Sonicwall). Not sure why it's not fully querying the actual computer device, but seems to pull based on what network the device is connected to.
I'd rather not wait for everyone to get back in the office for an accurate inventory (will it update or change the manufacturer?).
Thanks,
Brian
On initial scanning/discovery and since we have so many users at home on our VPN, the computer manufacturer is being reported as our VPN (Sonicwall). Not sure why it's not fully querying the actual computer device, but seems to pull based on what network the device is connected to.
I'd rather not wait for everyone to get back in the office for an accurate inventory (will it update or change the manufacturer?).
Thanks,
Brian
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‎05-25-2020 06:14 PM
Hi Brian,
I would recommend dropping an email to support@lansweeper.com. Our technical support team will be happy to assist you with further support regarding your inquiry.
I would recommend dropping an email to support@lansweeper.com. Our technical support team will be happy to assist you with further support regarding your inquiry.