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itsupport_devon
Engaged Sweeper II
Hi,
Having the ability to schedule tickets for daily / weekly / monthly tasks would be great?

Anything in the pipeline?

Thanks!
1 ACCEPTED SOLUTION
Bruce_B
Lansweeper Alumni
Unfortunately there's no feature in Lansweeper to directly schedule tickets. There are some workarounds, however.
  • You could make use of the calendar feature to setup notifications for when tickets need to be created manually
  • This is kind of a dirty workaround, but you could set up an email alert under Configuration\Email Alerts targeted to your helpdesk email address, scheduled for whichever time you want a ticket to be created, you could use a report that is relevant to the ticket.

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2 REPLIES 2
Bruce_B
Lansweeper Alumni
Unfortunately there's no feature in Lansweeper to directly schedule tickets. There are some workarounds, however.
  • You could make use of the calendar feature to setup notifications for when tickets need to be created manually
  • This is kind of a dirty workaround, but you could set up an email alert under Configuration\Email Alerts targeted to your helpdesk email address, scheduled for whichever time you want a ticket to be created, you could use a report that is relevant to the ticket.
Orzka
Engaged Sweeper
UP