set default source for agents

[ptondele]

users who log their ticket trough the webportal do have the default source set to website
for the agents, when they log a ticket, website is set to default source while this preferable should be set to telefone.

can this be set somewhere?

[Karel_DS · Accepted solution]

This is on the wishlist, but we can't make an estimate for when or if this will be implemented.

[ptondele]

Hey Karel,

is this something that can be taken in consideration for one of the next versions?

[Karel_DS]

This currently does not have a default option.