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10-03-2019 03:25 PM
I am new to managing Lansweeper so this is likely a dumb question but I appreciate any guidance I can get.
We are using Lansweeper v. 7.0.151.4 for asset management and Helpdesk. As an Admin, I am able to see the Dashboard, Assets, Reports, Software, Scanning, Helpdesk, Knowledgebase, Calendar, Deployment, Configuration and Community tabs. I am trying to give another user permissions to all those same tabs but they can only see the Dashboard, Calendar and Helpdesk tabs. In Configuration – User & Access Roles I have made them an “Administrator + Agent” but that did not help. What do I need to do to give them access to all the tabs.
Thanks!
We are using Lansweeper v. 7.0.151.4 for asset management and Helpdesk. As an Admin, I am able to see the Dashboard, Assets, Reports, Software, Scanning, Helpdesk, Knowledgebase, Calendar, Deployment, Configuration and Community tabs. I am trying to give another user permissions to all those same tabs but they can only see the Dashboard, Calendar and Helpdesk tabs. In Configuration – User & Access Roles I have made them an “Administrator + Agent” but that did not help. What do I need to do to give them access to all the tabs.
Thanks!
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10-04-2019 03:42 PM
Thank you for the reply. The role that is now assigned to this person (Administrator + Agent) is the same role that is assigned to several other people and none of them have this problem so I don't believe the permissions for that role have changed. The response I received from Lansweeper support says the user has to log out but we don't have that option because we are passing credentials from Active Directory.

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10-04-2019 10:56 AM
Sounds like you did everything ok. The only thing I can think of is that the role of administrator + agent was changed and doesn't have all the permissions anymore.
So check if the roles still has all the permissions.
So check if the roles still has all the permissions.
