Ticket auto closing

[Clocke66]

Hey guys!

Hoping someone could help me with the LANsweeper ticket autoclosing.

I have it configured for a test, I know the ticket will be considered closed once it hits all three of the time values.

So the first email is sent 1 hour after the agent places the ticket in confirm resolution state. The 2nd email is sent 1 hour after the first if no response. After 3 hours, I was under the impression the ticket would just close. I get the first two email alerts but the ticket never closes.

I made a new ticket type with no requirements whatsoever to rule that possibility out, it just sent the first two emails and sat in the confirm resolution state.

Any ideas?

[Esben_D]

We found that in versions higher than 6.0.100.98 the auto-close rule was not taking affect any more for some reason. Our developers have a fix which should get implemented in the next release. Unfortunately, I can't give you an exact time when this update will be available.

[Clocke66]

FYI, that was an old screen shot, the last value is 1 hour.

Thanks! 🙂