Ticket Generated Emails

[AquaGoat]

I'd love to have more control over the emails generated. I'd like to be able to select who recieves an email, rather than chosing a "reply type".

For example, when a user updates a ticket the only option I have is to enable or disable "User Update (Sent to Agent and User)". I'd like that email to go to just the agent, I don't think the user needs a notification they updated the ticket.

So yeah, like a checkboxes for who recieves emails would be great. Could include Team Leader, Assigned Agent, All Agent, User, CC Users.


Thanks, loving the helpdesk so far!

[Michael_V · Accepted solution]

You don't need to set an e-mail notification to get agent notifications.

An agent automatically receives updates for his tickets.
You can enable/disable this on the top right of the screen, click the wheel icon, change "agent options" checkboxes