Ticket Priority

[sewardcounty]

Is it possible to allow the End User to set a Priority level when the create their tickets?

[sewardcounty]

The Path that you list does not exist in our version (6019).

I found it under "Configuration/Helpdesk Settings/Ticket Content/Ticket Types/User sets initial priority
".

Yes, we have discussed the "frequency" aspect of "HIGH" tickets incoming if we turn this on. Our guess is closer to 100%. 🙂

[Michael_V · Accepted solution]

Yes, you can specify this per ticket type

Configuration/Helpdesk Settings/Ticket Content/Ticket Types/User sets initial priority

Prepare to get 100% emergency tickets if it's up to the user to decide.

(edit to reflect answer below)