This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

→ 🚀Are you a Lansweeper Champion?! Join our Contributor Program Sign up here!

Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ticket visibility for non-agents

OptusIT
Engaged Sweeper II

‎01-05-2021 05:58 PM

Can we give access to all help desk tickets without making the user an Agent?
Labels:
0 Kudos
1 REPLY 1
abutter
Engaged Sweeper

‎04-08-2021 06:17 PM

Hello,

I am just starting with LANsweeper and would like to know this as well. I have a few people that I would like to give visibility to all tickets to but they are not agents, they are department managers.

Any help on this would be greatly appreciated!

Thanks,
Arno
0 Kudos

General Discussions

Find answers to technical questions about Lansweeper.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now