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‎07-11-2017 05:55 PM
I've got a few computers that used to have older versions of office (2003 and/or 2007), which we uninstalled and installed newer versions.
However, in Lansweeper, the software entries for those computers still list the old versions. Is there something extra I have to do in order for Lansweeper to correctly report what's installed?
However, in Lansweeper, the software entries for those computers still list the old versions. Is there something extra I have to do in order for Lansweeper to correctly report what's installed?
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‎07-13-2017 07:58 PM
Information regarding installed software for Windows machines is scanned by Lansweeper from the registry of the computer in question, and mimics the add/remove software list. This information has a scan interval of 1 day, Please verify the following:
- Check if the software is no longer present in the add/remove view of the computers in question.
- Verify that the computers have been rescanned without error more than 1 day after the uninstall actions.