Update in Progress keeps loading

[FlexTek]

I've uninstalled my lansweeper and installed it again, however I can't get past the Update in progress screen. My only thought is that I installed Lansweeper when I was onsite at one of our businesses and now I'm remote. Would this be causing the issue where I can't log back in because I'm on a different network?

Thank you.

[Obi_1_Cinobi]

Hello there!

Please go through the troubleshooting steps in this KB article: https://community.lansweeper.com/t5/troubleshooting-your/update-in-progress/ta-p/64396

• If you need further technical assistance, please raise a support case: https://www.lansweeper.com/contact/contact-support/
• If you need technical support and have issues with accessing the Support Portal, please use this URL instead: https://www.lansweeper.com/contact/contact-support-case/