Updating from 11.2.2.0 to 12.2.0.4

[ITman999]

I have 5x scanning servers pushing to cloud console. 4x servers have updated fine, but the 5th (largest) is not detecting the Scan server when running the installer,  despite locally on the console it showing the below . 

	Your version	Latest version
Lansweeper Scanning Service	11.2.2.0	12.2.0.4
Lansweeper Web Console	11.2.2.0	12.2.0.4

is there an issue with the latest update file and installs outside the c:\program files x86 directory as thats the only difference i can see with this server with the issue. 

[DavidPK · Accepted solution]

Hello there! 

Our tech support team should be able to assist you with this. 

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

[ITman999]

this was resolved by Support - there was some weird previous install behaviour so scanner and website was completed removed and re-installed to default