General Discussions

Find answers to technical questions about Lansweeper.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Get paid for sharing your feedback with Lansweeper!

Participate in a 60-minute online interview with Lansweeper and receive a $100 Amazon Voucher!We are dedicated to enhancing the experience of our Site (Cloud) and would love to get your input.In appreciation of your time, we will provide a $100 Amazo...

Interview banner Community.png

Excluding AWS EC2 Assets from scans On Prem Server

So we are a 100% AWS shop no physical computers and our lansweeper install is used exclusively for ec2 instances. We have the AWS region scanning task set up and it is successfully pulling the ec2 asset list like we want.  However, the nature of the ...

Resolved! oid reserved

Hello,we have a webcam (Santec SNC-431RBIA) that is scanned with the oid 1.3.6.1.4.1.8072.3.2.10If I try to add the oid there is the message "The oid ... is reserved an cannot be mapped"but it is added...Any idea?

Lindner by Engaged Sweeper III
  • 3707 Views
  • 3 replies
  • 1 kudos

Resolved! VOIP Information Disappeared.

We have almost 5000 VOIP Phones and this week we learned that all but about 11 lost manufacturer (Cisco) and model information. Any suggestions on what might have happened? No other assets were affected like this -just the phones. Many of our non-act...

PapaTuck by Engaged Sweeper III
  • 656 Views
  • 6 replies
  • 0 kudos

DNS Names showing as IP-X.X.X.ec2.Internal

Good morning.  Back in August 2023 we migrated our Lansweeper server to AWS.  Since then, the scan server has been picking up what it things are new devices with names formatted as "ip-10-212-6-6.ec2.internal".  I for the life of me cannot figure out...

dlafleur by Engaged Sweeper II
  • 259 Views
  • 1 replies
  • 0 kudos

Helpdesk - Stopping agents from self assigning

Hello all - is there a specific way to stop an agent from assigning tickets to themselves (outside of dicipline)? I've looked into ways of automatically classifying tickets as a different level , etc but looking for a quicker way to accomplish this. ...

RobDz by Engaged Sweeper III
  • 123 Views
  • 0 replies
  • 0 kudos