[URGENT] Lansweeper Renewal

[itgeek87]

Hi there, my Lansweeper license is going to expire in 8 days and I have emailed (since ONE week ago) Sales / Support for the renewal via email and no response at all. Kindly assists.

[RNFHIT]

My license has expired - never got the final license files and all my agents are locked out!!!

Can't reach anyone in sales, support or anything.  PLEASE HELP ASAP!!!!!

[Obi_1_Cinobi]

Hello there!

Thank you for reaching out and sorry to hear about the trouble with your license. I’ve just pinged our Sales department to make them aware of your situation, someone from the team will get back to you as soon as possible to help resolve this.

We really appreciate your patience in the meantime.

[MiKi1]

Hi, I need urgent help with license renewal. Our license expires in two days but no response from sales

[Obi_1_Cinobi]

Hello there!

I'll reach out to our sales team right away to expedite their response. Thank you for your patience!

[Obi_1_Cinobi · Accepted solution]

Hello there!

Thank you for reaching out and for your continued patience. I’m truly sorry to hear that you haven’t received a response from our sales team despite multiple attempts — that’s certainly not the experience we want you to have.

I’ve escalated this internally to make sure your case gets the attention it deserves. Someone from our sales team will be in touch with you as soon as possible.

Again, I sincerely apologize for the delay and the inconvenience this has caused. Please don’t hesitate to reach out here if you have any further concerns in the meantime.

[itgeek87]

Thanks, someone has reach me and contact me 😀

[Obi_1_Cinobi]

Awesome! 😎

[itgeek87]

Hi there,  would appreciate it if you could kindly advise  on the appropriate person or department to contact for further follow-up regarding this matter.

[itgeek87]

Hey, any update? expire date in 7 days FYI