Good news for everyone who was waiting for the helpdesk beta - finally it was released. 
Everybody who subscribed on the beta testers list has received (or shortly will receive) a mail with instructions on how to download and test it. For anybody who still would like to be added to the beta testers, please drop a mail to support@lansweeper.com.
Note: For feature requests which are not related to this topic, please create a new forum topic or browse through other topics in this forum. This thread already got quite long. Adding more information here would make it even more difficult to read and follow up.
Everybody who subscribed on the beta testers list has received (or shortly will receive) a mail with instructions on how to download and test it. For anybody who still would like to be added to the beta testers, please drop a mail to support@lansweeper.com.
Note: For feature requests which are not related to this topic, please create a new forum topic or browse through other topics in this forum. This thread already got quite long. Adding more information here would make it even more difficult to read and follow up.
I'm literally in the process of testing various Helpdesk systems with a view to purchasing one very soon but I would love to use a ticketing system built into Lansweeper hence the reason i have been holding off as long as i can.
I'm a big believer in Lansweeper, so much so i have installed it in 4 companies, 3 of which are global and the people i have shown it too in these companies have been extremely impressed and decided to use it throughout their infrastructure.
I will email requesting to become a beta tester but could really do with an ETA on a release date, i understand it can be difficult to provide a date when you may not know how long it will take to develop/fix/test the helpdesk system but a rough date would be nice
There are only 2 major drawbacks for me:
License Management:
Doesn't seem to cater for enough such as 'Site License' - when selected i needed to put a license QTY in, i put 1 as i bought 1 site license expecting Lansweeper to understand i can have multiple installs at the site but as it detected more than one install it gave a red flag saying i was under licensed...
Email Report Scheduling:
Currently all emails are sent on the same schedule, you can't create different schedules for different reports so i am unable to send reports to show me x data from the past 24 hours and a weekly round-up of the last 7 days as the emails can only be sent on the same schedule.
I'm quite happy to be corrected though if my understanding of these 2 functions are incorrect.
I'm a big believer in Lansweeper, so much so i have installed it in 4 companies, 3 of which are global and the people i have shown it too in these companies have been extremely impressed and decided to use it throughout their infrastructure.
I will email requesting to become a beta tester but could really do with an ETA on a release date, i understand it can be difficult to provide a date when you may not know how long it will take to develop/fix/test the helpdesk system but a rough date would be nice
There are only 2 major drawbacks for me:
License Management:
Doesn't seem to cater for enough such as 'Site License' - when selected i needed to put a license QTY in, i put 1 as i bought 1 site license expecting Lansweeper to understand i can have multiple installs at the site but as it detected more than one install it gave a red flag saying i was under licensed...
Email Report Scheduling:
Currently all emails are sent on the same schedule, you can't create different schedules for different reports so i am unable to send reports to show me x data from the past 24 hours and a weekly round-up of the last 7 days as the emails can only be sent on the same schedule.
I'm quite happy to be corrected though if my understanding of these 2 functions are incorrect.
