You are currently an inactive helpdesk agent

[max204]

Every time I logon to Lansweeper I get the "You are currently an inactive helpdesk agent. Click here to resolve this notification."

Although I'm following the KB article I get this error when I try to make my user a regular user:
"This agent still has some tickets."
The thing is, I have no ticets and I've even tried to transfer to another user, but still no go.

What's wrong?

[David_G]

You will have to make sure you select an agent you want to transfer tickets to. This means that if you are agent A and you want to transfer your tickets to agent B, you will have to click on the 'Transfer to this agent' button for agent B and afterwards select agent A where you want to transfer the tickets from.

Afterwards, you will be able to make yourself a regular user again by clicking on the Make User button under Configuration\User Access & Roles.