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Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Open Office Hours Q&A

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Will the manually imported asset data get replaced or duplicated?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:08 PM
Will the manually imported asset data get replaced or duplicated when it is being scanned through the LsAgent or network scan? ... View more
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How to block (exclude) assets from being scanned?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:04 PM
How to block or exclude assets from being scanned? ... View more
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Will IT Agent scans sync back to the on-prem version?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:56 AM
Will IT Agent scans sync back to the on-prem version? ... View more
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Will the Cloud Discovery sync back to the on-prem version?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:50 AM
Will the Cloud Discovery scanning sync to the on-prem version? ... View more
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How do I use the diagrams feature, starting from Lansweeper On-premise?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:42 AM
How do I use the diagrams feature, starting from Lansweeper On-premise? ... View more
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Is there a way to get Network printers to show up as an asset in Lansweeper?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:37 AM
Is there a way to get Network printers to show up as an asset in Lansweeper? ... View more
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Are there any plans for UI customization such as a Dark Mode for users?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:33 AM
Are there any plans for UI customization such as a Dark Mode for users? ... View more
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Are the agents updated automatically after they are deployed to devices?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:25 AM
Are the agents updated automatically after they are deployed to devices? ... View more
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Should we use Lansweeper On-premises or Network Discovery?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:54 AM
Should we use Lansweeper On-premises or Network Discovery? ... View more
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Is there a telephone number for Support?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:47 AM
Is there a telephone number for Support? ... View more
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Are BI dashboards available on the on-prem version?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:45 AM
Are BI dashboards available on the on-prem version? ... View more
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Will Risk Insights be available for on-prem as well in the future?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:42 AM
Will Risk Insights be available for on-prem as well in the future? ... View more
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Can Lansweeper work with Entra in the cloud?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:34 AM
Is it possible to use Lansweeper with Microsoft Entra in the cloud? If so, how does that work? ... View more
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Do you have any tips for beginners / new users?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:30 AM
What tips or best practices would you recommend for someone just getting started with Lansweeper, whether on-premises or using Lansweeper Sites? ... View more
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When I check my version, it says that I am running an outdated version?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:25 AM
We are running Lansweeper version 12.4.0.2 but when I check my version, it says that I am running an outdated version because the latest version is 12.4.0.1. ... View more
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Is Jira integration included in all plans, or is this a paid addon?

Asked by Lansweeper Tech Support on ‎04-01-2025 01:13 PM
Is Jira integration included in all plans, or is this a paid addon? ... View more
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Can we integrate Splunk with Lansweeper?

Asked by Lansweeper Tech Support on ‎04-01-2025 11:03 AM
Can we integrate Splunk with Lansweeper? ... View more
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How does Auto-Update of IT Agent work?

Asked by Lansweeper Tech Support on ‎04-01-2025 11:01 AM
How does Auto-Update of IT Agent work? For example, next month a newly released version from "IT Agent" is released, We don't need to "re-deploy" the agent back into the environment? ... View more
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Is there a way to schedule report sending via email in Lansweeper Cloud?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:52 PM
Is there a way to schedule report sending via email in Lansweeper Cloud? ... View more
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Mass import is going to be available on Lansweeper Sites/Cloud?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:20 PM
Mass import is going to be available on Lansweeper Sites/Cloud? ... View more
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How do we enable Asset Radar as Logging Mode only on Network Discovery (New Platform)?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:17 PM
How do we enable Asset Radar as Logging Mode only on Network Discovery (New Platform)? ... View more
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When we set a scan time for an IP range, what time is it based on?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:15 PM
When we set a scan time for an IP range, what time is it based on? ... View more
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What are the type of permissions to setup the service account for the deployment?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:56 AM
What are the type of permissions to setup the service account for the deployment? ... View more
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Is it possible to access Lansweeper via iPhone/Android?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:53 AM
Is it possible to access Lansweeper via iPhone/Android? ... View more
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Do we have options to see the installed software on Linux assets?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:49 AM
Do we have options to see the installed software on Linux assets? ... View more
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How to Discover Mac Devices and Aruba Wireless Access Points?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:46 AM
How to Discover Mac Devices and Aruba Wireless Access Points? ... View more
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Is going to be any scanning support for MySQL database servers?

Asked by Lansweeper Tech Support on ‎03-31-2025 11:43 AM
Is going to be any scanning support for MySQL database servers? ... View more
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Is there video training to show the best practices for configuring LS on-prem (in general)?

Asked by Lansweeper Tech Support on ‎03-03-2025 03:30 PM
Is there video training to show the best practices for configuring LS on-prem (in general)? ... View more
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Are there any plans to implement the column filters soon for cloud reports (results)?

Asked by Lansweeper Tech Support on ‎03-03-2025 02:26 PM
Are there any plans to implement the column filters soon for cloud reports (results)? ... View more
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Are there any upcoming developments for detecting iPads through Intune integration?

Asked by Lansweeper Tech Support on ‎03-03-2025 02:24 PM
Are there any upcoming developments for detecting iPads through Intune integration? ... View more
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