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Deployment Package Workflow

I'd like to see the ability to more easily add or copy the steps in a deployment. Not only would I like to be able to select a range of steps and click a copy button, but once I've clicked copy (or create new) to be prompted what step I would like to...

Asset Column in Helpdesk

I would really really really love to see the ability to list the Asset(s) in as a column in helpdesk. In our environment, this would greatly help being able to see what is affected quickly without having to go into a work order and then into assets ...

jwood_mls by • Champion Sweeper
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  • 1 replies
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Add Comment Button at the top

Currently, the Add Comment button on an asset's Comments page is at the bottom of the comments. This is fine for assets that don't have any comments, or only have a few short comments, but for assets that have a long list of comments, you have to scr...

Jono by • Champion Sweeper II
  • 5887 Views
  • 1 replies
  • 0 kudos

OS version in condition

Is it possible to check the OS version in the condition step for a package? I see the option for the architecture (32/64 bit), but I want to check the OS version (Windows XP, Windows 7, Windows 8, etc.).

jprateragg by • Champion Sweeper
  • 7624 Views
  • 3 replies
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Suggestions for the helpdesk

HiFrom my own point of view, below the notes section, i think there should be a field, called "resolution" where you can enter in details of what work you did to resolve and close the call. rather then enter the resolution in the notes field? could t...

Flag ticket as a 'News' Item

Are there some steps or a way to accomplish this?We'd like a ticket to be 'public' -- All users can view itAnd a news item that links to that ticket that all users can click and view the latest public notes.This would be for high priority issues that...

memxit by • Engaged Sweeper III
  • 7836 Views
  • 4 replies
  • 0 kudos