I would really really really love to see the ability to list the Asset(s) in as a column in helpdesk. In our environment, this would greatly help being able to see what is affected quickly without having to go into a work order and then into assets ...
Currently, the Add Comment button on an asset's Comments page is at the bottom of the comments. This is fine for assets that don't have any comments, or only have a few short comments, but for assets that have a long list of comments, you have to scr...
Is it possible to check the OS version in the condition step for a package? I see the option for the architecture (32/64 bit), but I want to check the OS version (Windows XP, Windows 7, Windows 8, etc.).
HiFrom my own point of view, below the notes section, i think there should be a field, called "resolution" where you can enter in details of what work you did to resolve and close the call. rather then enter the resolution in the notes field? could t...
Are there some steps or a way to accomplish this?We'd like a ticket to be 'public' -- All users can view itAnd a news item that links to that ticket that all users can click and view the latest public notes.This would be for high priority issues that...
I don't see an option for this within the settings, but is there an advanced configuration somewhere to allow this? If not, add to the wishlist please.
Okay, two-fold question here. I'm trying to implement a custom ticket field for a "best time to reach you". Sounds simple but not many are happy with the time sliders as they use military time. Can that be changed?Also, another issue for combobox, or...
