When using the 'duplicate ticket' feature we have to go back in to the newly generated ticket to add assets. There should be a way to carry over the assets from the parent ticket.
Within a users help desk ticket, it would be nice to be able to add an asset by IP rather than just by name. This would be used for adding odd ball devices such as IP cameras, printers, & hand held scanners.
Hi,i have seen in version 6 the nice feature to add the ad site ip range as ip location just by select them out of ad. It would be great if it is possible also to select them as scan target.As the AD site information is every time set it saves a time...
It would be helpful to have the Reliability data available in Lansweeper to use as a computer health indicator. It is outlined in Technet Magazine much clearer than I could describe; https://technet.microsoft.com/en-us/magazine/dd535685.aspx.I create...
I would LOVE for a deployment step to be able to start another package. Example for use, which is very very common: Department A has standard software of package A, B, and C. If the packages each have 5 steps, it's time-consuming to copy and paste...
Are these the only tags to use in a template? Nothing with dates, ticket title, ticket description?[useremail][userid][username][ticketid][state][tickettype][agentemail][agentid][agentname]
Would like to be able to have a main ticket and then attach tickets to it. For instance if you have a ticket where multiple divisions of IT need to work on a ticket. But each one needs to be able to get credit for the ticket.
