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Asset Column in Helpdesk

I would really really really love to see the ability to list the Asset(s) in as a column in helpdesk. In our environment, this would greatly help being able to see what is affected quickly without having to go into a work order and then into assets ...

jwood_mls by • Champion Sweeper
  • 4096 Views
  • 1 replies
  • 0 kudos

Add Comment Button at the top

Currently, the Add Comment button on an asset's Comments page is at the bottom of the comments. This is fine for assets that don't have any comments, or only have a few short comments, but for assets that have a long list of comments, you have to scr...

Jono by • Champion Sweeper II
  • 6139 Views
  • 1 replies
  • 0 kudos

OS version in condition

Is it possible to check the OS version in the condition step for a package? I see the option for the architecture (32/64 bit), but I want to check the OS version (Windows XP, Windows 7, Windows 8, etc.).

jprateragg by • Champion Sweeper
  • 8033 Views
  • 3 replies
  • 0 kudos

Suggestions for the helpdesk

HiFrom my own point of view, below the notes section, i think there should be a field, called "resolution" where you can enter in details of what work you did to resolve and close the call. rather then enter the resolution in the notes field? could t...

Flag ticket as a 'News' Item

Are there some steps or a way to accomplish this?We'd like a ticket to be 'public' -- All users can view itAnd a news item that links to that ticket that all users can click and view the latest public notes.This would be for high priority issues that...

memxit by • Engaged Sweeper III
  • 8267 Views
  • 4 replies
  • 0 kudos

Military Time & Alphabetized Views

Okay, two-fold question here. I'm trying to implement a custom ticket field for a "best time to reach you". Sounds simple but not many are happy with the time sliders as they use military time. Can that be changed?Also, another issue for combobox, or...

toddm by • Engaged Sweeper
  • 4292 Views
  • 1 replies
  • 0 kudos

[helpdesk] ability to delete notes

Would really like some sort of functionality to delete notes. It would be fine if this required higher levels of access. Would also be fine to do a soft-delete of sorts, which a note is essentially hidden, but can be reviewed if needed.

jwood_mls by • Champion Sweeper
  • 5129 Views
  • 1 replies
  • 2 kudos