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Customize 'Extra new ticket options'

Is it possible to change what I think are the 'Extra new ticket options'?When creating a new ticket, I would prefer that the 'User concerning' value doesn't default to the name of the agent creating the ticket; rather I would want it to be blank so t...

sandve by • Engaged Sweeper III
  • 7281 Views
  • 2 replies
  • 2 kudos

Request for new tables linked to tblAssetCustom

Create the new tables so entries made under custom asset management are consistent. Tables would be constructed in a fashion similar to tblStates and also made editable in a similar fashion. (see Asset Pages >> Asset States) During custom asset ed...

Mac Address

I use a lansweeper to identif machines by mac address. I retrieve the mac address from my cisco switches. (inherited LAN, zero documentation). cisco uses the mac format: xxxx.xxxx.xxxxwould it be possible to have the ability in lansweeper to use t...

Scott_M by • Engaged Sweeper II
  • 7045 Views
  • 2 replies
  • 0 kudos

Add KACE Detection

I'd like to add KACE detection to the wishlist of available options. Currently, Lansweeper does not pick up on KACE. Only way I've found to do this is custom scanning, which doesn't show up in the installed programs list of the asset. If I'm missi...

hitechgreg by • Engaged Sweeper III
  • 6115 Views
  • 2 replies
  • 1 kudos

Login Page

So the login page needs to be changed, and sooner rather than later. When users try and access Lansweeper they are now presented with a "Windows Login" page which looks very similar to the Windows Operating System Login Screen, which needless to say ...

DTCLARK by • Engaged Sweeper III
  • 8956 Views
  • 2 replies
  • 1 kudos

History User Relation

Hi,we use a Premium version.We usually use a user relations in order to know who is in charge of the asset.Sometimes the same asset is reassigned to another user, we would like to keep the history of the user. We are currently using the comments fiel...

STFADMIN by • Engaged Sweeper
  • 8666 Views
  • 4 replies
  • 2 kudos
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