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‎09-15-2017 03:05 PM
I think the ability to have multiple email accounts is great but is somewhat limited in that sending from a alternate email address is not possible. If a field could be added to Outgoing E-mail templates to specify what email address sends the email, that would be much less confusing to users receiving ticket responses.
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‎07-04-2018 02:18 PM
Hi dop,
This feature is currently in our beta version for people to test. You can download the beta version here: https://www.lansweeper.com/beta/
Please note that we do not recommend using this in a production environment.
This feature is currently in our beta version for people to test. You can download the beta version here: https://www.lansweeper.com/beta/
Please note that we do not recommend using this in a production environment.
Added: #455248 It is now possible to send help desk emails from multiple email accounts configured under Configuration\E-mail Settings. If an email is sent to a specific help desk account or alias and then replied to, the reply is sent from the same account or alias. If a ticket is created in the web console and the agent has no alias, related emails are still sent from the default email account.
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‎07-04-2018 09:47 AM
This would be a great feature!
Any change this going in active development soon?
Regards
Any change this going in active development soon?
Regards
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‎09-18-2017 04:14 PM
Indeed, currently only a single account in the helpdesk can be configured to send outgoing email at a time. Whichever account is set as the "Default account" will be used. A request to expand this to allow multiple email accounts to be used for outgoing mailing already exists on our customer wishlist, we've added your feedback to this. At this moment in time this feature isn't yet in active development though and we aren't able to provide you with an estimated release date.
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‎09-18-2017 03:55 PM
Another way this could be done is department specific Email addresses/accounts.