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Restricted asset / user / ip-range viewing

Hello,First of all, congratulations on how nice LANsweeper is.I was looking for a way to give a certain Active Directory group access to a defined group of assets, users, ip-range. (VIEWING ONLY)Currently I have only found a way for them to access th...

Solina by • Engaged Sweeper II
  • 35273 Views
  • 19 replies
  • 11 kudos

Show OU for Asset Type Macintosh

Windows asset types show their Active Directory OU in the asset details page. By default, it seems the Macintosh asset types do not (the hostname of the Mac matches the computer object in AD). Does anyone know if there is a way to enable this?ThanksM...

sticky by • Engaged Sweeper III
  • 4928 Views
  • 1 replies
  • 0 kudos

Resolved! Unrecoverable Windows MAK key

I have a question about Lansweeper's ability to get Windows product keys. Some of my Windows products show as having unrecoverable MAK keys. I have found nothing on how to get that data within Lansweeper. I do know you can retrieve that info from ...

Ed by • Engaged Sweeper III
  • 8219 Views
  • 1 replies
  • 0 kudos

Better reporting templates

Lansweeper has done a lot for us. We purchased it because of how well it works. We also purchased additional Helpdesk agent licenses because of how great the helpdesk is coming along. My only criticism of Lansweeper so far is the formatting of any ex...

Null by • Engaged Sweeper II
  • 7064 Views
  • 2 replies
  • 1 kudos

Filter Custom Actions by Asset Type/Group

It would be really useful if you could configure custom actions so they only display for specific asset types or groups. For example, if we have an asset group that contains printers, we would like to see the custom action that opens that printer's w...

lqstota by • Engaged Sweeper
  • 6259 Views
  • 1 replies
  • 2 kudos

Resolved! Agent Reports Helpdesk

We have just started using this software and would love to have the ability for daily reports on all closed tickets and tickets that are still open and a break down of what agents have closed what. Is this something that you intend to do?Thanks,David

wilkie1984 by • Engaged Sweeper II
  • 5864 Views
  • 1 replies
  • 1 kudos

Network Enhancments

I've been regularly running in to two network related issues. First, if a machine has multiple IP addresses, only the most recently scanned one seems to be searchable. Second, if a MAC address is scanned on a switch that does not match an existing de...

ABECU by • Engaged Sweeper III
  • 5120 Views
  • 1 replies
  • 0 kudos