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Resolved! Agent Reports Helpdesk

We have just started using this software and would love to have the ability for daily reports on all closed tickets and tickets that are still open and a break down of what agents have closed what. Is this something that you intend to do?Thanks,David

wilkie1984 by • Engaged Sweeper II
  • 5831 Views
  • 1 replies
  • 1 kudos

Network Enhancments

I've been regularly running in to two network related issues. First, if a machine has multiple IP addresses, only the most recently scanned one seems to be searchable. Second, if a MAC address is scanned on a switch that does not match an existing de...

ABECU by • Engaged Sweeper III
  • 5092 Views
  • 1 replies
  • 0 kudos

Information on Manufacturer/Model/Serial on DIMM/RAM

Hello,One think that we liked to have available is more information on physical memory, namely things like Manufacturer, Model, Serial, PartNumber:https://msdn.microsoft.com/en-us/library/aa394347(v=VS.85).aspxThis would helps a LOT on memory upgrade...

fjca by • Champion Sweeper II
  • 6014 Views
  • 1 replies
  • 1 kudos

Contract Management

I would love to see an option to enter (and link to vendor) support contact information. For example, if I own 20 licenses for 'Mastercam 2017' I currently enter that information into the Software License Tracking tab in LS, but there is no where to...

RTI_IT by • Champion Sweeper
  • 6865 Views
  • 1 replies
  • 5 kudos

"Report Option" URL Parameter

It would be convenient if it were possible to automatically run a 'Report Option' when a report is visited via a custom link.Example:/report.aspx?det=web40repcomputersnew7days&title=Computer%3a+New+computers+found+in+the+last+7+days&RO=PingAssets

sandve by • Engaged Sweeper III
  • 4977 Views
  • 1 replies
  • 0 kudos

Lansweeper BGInfo integration

BGInfo tool allows some PC information to be visible from the desktop (ip, name, logon server, OS Name, etc.) so it's easy for users and administrators to gather important data from the computer without going to complex commands.It be great to be abl...

lepezit by • Engaged Sweeper
  • 8151 Views
  • 2 replies
  • 1 kudos

Trigger an action, from an SNMP trap event.

EXAMPLE: We have routers set up at remote locations that do two things. One is they offload all internet traffic to a local provider, (keeping it off the corporate WAN and freeing up bandwidth), and Second, we set up a fail-over VPN tunnel. The VPN t...

IFIT by • Engaged Sweeper III
  • 6307 Views
  • 1 replies
  • 2 kudos
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