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Edit Help Desk Columns

Hello - It would be great to be able to visually customize the help desk. Maybe put the ticket number in its own column the description in its own column and even the ticket state in its own column etc. and then be able to show/hide these fields.

gdudley by • Engaged Sweeper III
  • 3985 Views
  • 1 replies
  • 1 kudos

Allowed Administrators - Enhancements

The Allowed administrators feature is great for keeping control of who has admin access to computers. This tool can be very useful during IT audits as well but is lacking a few features that I think would make it perfect.1. Ability to export the list...

MickMD by • Engaged Sweeper
  • 3354 Views
  • 1 replies
  • 0 kudos

Asset Comparison

When building a new computer for someone, you like to be sure that all of the software that was installed on their old computer is on their new computer. LanSweeper has all the information already, so to be able to provide a list of all software on ...

Elwood472 by • Engaged Sweeper II
  • 6310 Views
  • 2 replies
  • 4 kudos

Please add tracking for logout time

I have found the tracking for logontime and will be making use of that. I would like to see the logoff events tracked as well. It would be nice if it could be an extra field in the current table and matched to the corresponding logontime but I will t...

wcb by • Engaged Sweeper III
  • 6996 Views
  • 2 replies
  • 1 kudos

Custom Fields for User Pages

Basically would like to do more then track what machine an User is associated to.Ability to Add a number of custom fields that could be added on the user configuration page.Field Name/Type (textbox/checkbox)/value - Date of last changeExample Usage:...

novasam by • Engaged Sweeper III
  • 6616 Views
  • 2 replies
  • 6 kudos

Deployment Package Workflow

I'd like to see the ability to more easily add or copy the steps in a deployment. Not only would I like to be able to select a range of steps and click a copy button, but once I've clicked copy (or create new) to be prompted what step I would like to...

Asset Column in Helpdesk

I would really really really love to see the ability to list the Asset(s) in as a column in helpdesk. In our environment, this would greatly help being able to see what is affected quickly without having to go into a work order and then into assets ...

jwood_mls by • Champion Sweeper
  • 3432 Views
  • 1 replies
  • 0 kudos

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