Responsive help desk
Responsive design for help desk. Many users have to manage tickets by mobile.
Topics in this forum
Software Authorization Changes
We make use of the software authorization features LS has and I assume others do to since it has stuck around with each upgrade. I'd love to see at least one of two changes there;A) A way to say automatically approve results by publisher. Microsoft...
Shifting Assets out of the "Default" group
Can we get the ability to disassociate assets from the "Default" group once they have been assigned to a different Static Asset Group?
Helpdesk News - Rotating messages
It would be great if rather than displaying all the news messages vertically together, they could be on a timed rotation with link markers or navigation arrows so that users could click through them manually if they choose.
Email To Close Tickets
Is there a way to reply to an email and close the ticket? With spiceworks we replied with #close and it closed it.
Password Management
Lansweeper already requires password information to collect information about assets. I would like a password management module that can:Password for any type of assetGranular Permission Control: Be able to controls who can view and change passwords...
Modifying Permissions to a susbet of assets
Hi,It would be useful to be able to assign rights to change asset information, add documents and add comments, specifying only a subset of assets.Specifically it would be useful to determine the assets managed by a specific user via one or more dynam...
Outgoing Templates & Incoming responses
Hello - 1. I would like to be able to prevent an agent from receiving an email when he/she closes their own ticket and if an agent assigns themselves to a ticket. Seems redundant. Adding some more Auto-reply options would to configure this would be g...
