New preview capability - Track your hard-to-reach assets using IT Agent, the future of LsAgent

[Gilian]

Hi everyone!

Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.

How to access IT Agent in your Lansweeper Site

1. Open a browser and navigate to https://app.lansweeper.com.
2. Choose the Lansweeper Site to which you want to link the IT Agent Discovery. 
3. Go to Scanning > Discovery systems > Download installers/packages > IT Agent Discovery

A brief explanation

• Learn how to install/deploy IT Agent here.

• After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.

• To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)

Product comparison

Lansweeper Network Discovery vs Lansweeper IT Agent (Portable) Discovery

Topic	Lansweeper Network Discovery	Lansweeper IT Agent Discovery	Lansweeper IT Agent Portable Discovery
Summary	Discover all IT (and later OT) assets in your network	Get all details of the computers you know that have IT Agent Discovery installed and running as a background service or daemon.	Planned, not available yet. Get all details of the computers on which you run IT Agent as a foreground application. Ideal to be included in a logon script
Asset reach	Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely	Local computer tracking where the IT Agent Discovery is running	Local computer tracking where the IT Agent Discovery is running
Credentials	Requires credentials to get all asset details remotely	Does not require credentials	Does not require credentials
Network access	Requires specific ports to be open on the assets to discover. See Ports scanned or used by Lansweeper	Few connectivity requirements. See Install IT Agent	An encryption key from a Lansweeper Network Discovery - Hub component. Either direct access to the hub or a location to store the discovery result file in, for later import.

Request for feedback

It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.

Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.

Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com

Kind regards,

Gilian De Raes
Product Manager | Lansweeper

[eputz]

@Gilian My Windows computer downloaded the 0.15.7 version yesterday lunchtime but following restarts appears to have not updated the running version which is still 0.15.2 - should it have auto-updated in light of the download? 

[eputz]

@Gilian - following up on Tuesday we can report that we're now seeing ITAgents auto-update to 0.15.7 and now hoping that scan dates and scan information will start updating in our cloud site soon.

[Gilian]

@eputz thanks for sharing. Meanwhile the team is working on a newer patch version which will contain a fix for the last scenarios where the data isn't being refreshed. Hopefully 0.15.7 does already cover yours and keeps updating the asset data. Otherwise could you let us know and share a log file ("C:\Program Files\Lansweeper IT Agent Discovery\sensor\logs\Lansweeper.IT.Hub.log") of your IT agent to preview@lansweeper.com ?

[avillarreal]

Hello @Gilian,

Is there a way to "relink" a computer that was removed from the scanning targets? or do I need to do a reinstall and remove the asset from the console?? 

It happens to me that on my test computer I install/uninstall several times the client... but it was added several times on the scanning targets page, so I delete them, but it didn't appear again after a reinstall... Any idea?

[Gilian]

@avillarreal ,

@avillarreal In Scanning > Discovery sources, you'll see a row for each time you install the client/IT Agent.
If you remove the source, the asset will still remain in your inventory.
During this preview phase, you could remove the asset(s) from your inventory, reinstall the IT Agent client and see a new record in Scanning > Discovery sources and in Inventory > Assets

Once the reconciliation engine is more finalized, these multiple asset records in your inventory will be merged into 1 and you'll see which of the sources brought in the data at what time.

The assets from deleted sources, can be found in your inventory, having the "unlinked" icon in the first columns

[avillarreal]

The weird thing is that it doesn't appear on the scanning targets... But on the computer (even after I manually delete the assets and check that there wasn't on the scanning agents was marked as if there was another installation there:

Let me know if you need any information about it.

[Gilian]

@avillarreal IT Agents are visible in Scanning > Discovery sources, not in scanning targets. The instruction when the scanning should happen is configured in Scanning > Discovery actions

[avillarreal]

@Gilian Correct, but it's not shown at that part either... It appears on the inventory, but not on the discovery sources... But from yesterday until now is still not shown... The number of current sources wasn't changed from yesterday...

I just try a resync and no luck either 😞 

[Gilian]

@avillarreal 
As it's from a test machine, could you try:

* Removing all related assets of MXRA-PF3DWCG6
* Removing all discovery sources of MXRA-PF3DWCG6
* Generating a new discovery source linking code (scanning > discovery sources > link discovery source)
* Downloading the IT Agent installer (scanning > discovery sources > download installer)
* Uninstalling IT Agent on MXRA-PF3DWCG6
* Installing IT Agent on MXRA-PF3DWCG6 using the new linking code

[avillarreal]

Already did all those steps... But seems it's leaving something behind... I remove the client... and I can't remove the discovery sources as they are not shown there... remove the entire asset... I clear the registry from the computer too install the client using a fresh code... and registers again... but it still shows that it was added on December... even that it wasn't found before I try to add it back.