Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Kudos

Can I pull a report from LS with databases on serv... - ( Wednesday )

Can I pull a report from LS with databases on servers that have been scanned?

How do you make non-active devices active again? - ( Wednesday )

How do you make non-active devices active again?

How do I request my cloud account to be on USA soi... - ( Wednesday )

How do I request my cloud account to be on USA soil?

Are there plans to enhance Lansweeper's Deployment... - ( Wednesday )

Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities?

We're using helpdesk for our internal employee sup... - ( Wednesday )

We're using helpdesk for our internal employee support. Will it ever be available on the cloud ?

Does Helpdesk require a separate license? - ( Wednesday )

Does Helpdesk require a separate license?

Is there a documented list of what does and does n... - ( Wednesday )

Is there a documented list of what does and does not get sync'd from Cloud to On-Prem?

Can Lansweeper scan Dell Docking station's serial ... - ( Wednesday )

Can Lansweeper scan Dell Docking station's serial number which connect to laptop?

It would be great to create Asset types to separat... - ( Wednesday )

It would be great to create Asset types to separate workstation OS and Server OS for windows and li...

I have assets that should fall under the delete if... - ( Wednesday )

I have assets that should fall under the delete if inactive after x days rules but havent been dele...

Any recommendations/best practices for tracking de... - ( Wednesday )

Any recommendations/best practices for tracking devices manually in Lansweeper? (Devices that won't...

We are looking at implementing the OT installer pa... - ( Wednesday )

We are looking at implementing the OT installer package. Is the scanning for OT active or passive?

Is Lansweeper able to monitor active services for ... - ( Wednesday )

Is Lansweeper able to monitor active services for Linux OS?

What user permissions do you recommend that users ... - ( Wednesday )

What user permissions do you recommend that users have in a small team?

If I go hybrid, will I need to request for two lic... - ( Wednesday )

If I go hybrid, will I need to request for two licenses (cloud and on-premise)?

Can the Risk Insights module replace a vulnerabili... - ( Wednesday )

Can the Risk Insights module replace a vulnerability scanner such as OpenVAS?

Outside of upgrading the Application are there any... - ( Wednesday )

Outside of upgrading the Application, are there any recommended steps for preventive maintenance on...

Is there assets editing history option (to see who... - ( Wednesday )

Is there assets editing history option (to see who and what was edit).

Do you have a comparison chart on what features ar... - ( Wednesday )

Do you have a comparison chart on what features are available/ not available in each of the three e...

Will cloud users get access to the DB for queries? - ( Wednesday )

Will cloud users get access to the DB for queries?

Can you set up a custom field to be read only in t... - ( Wednesday )

Can you set up a custom field to be read only in the web console user interface? I'd like to set up...

Can we have On-Prem and IT Discovery installed in ... - ( Wednesday )

Yes, you can; they will not conflict. Each runs separately. You have to see where you sync your dat...

Is there a way to bulk upload to populate fields b... - ( Wednesday )

Is there a way to bulk upload to populate fields by using say, a csv file?

I see Intune as an option in the on-prem Lansweepe... - ( Wednesday )

I see Intune as an option in the on-prem Lansweeper in "Scanning Credentials". What exactly does i...

Will we see new features that are currently only o... - ( Wednesday )

Will we see new features that are currently only on cloud alos on-prem (like API, network maps, …)?...

How can I make sure the Data I have in cloud sync ... - ( Wednesday )

I have Lansweeper On-prem and Cloud running. How can I make sure the Data I have in the cloud sync...

What is the best way to scan printers? - ( Wednesday )

What is the best way to scan printers?

How do I get into Lansweeper https://app.lansweepe... - ( Wednesday )

I am on Lansweeper On-premises, How do I get into Lansweeper https://app.lansweeper.com/

How can I update an asset that has no MAC address ... - ( Wednesday )

How can I update an asset that has no MAC address yet from (Windows) DHCP automatically? Is there s...

Any plans to include network motoring with alerts ... - ( Wednesday )

Any plans to include network motoring with alerts for down devices or other triggers?