Error when authenticating with Lansweeper's API

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When you attempt to integrate Lansweeper with apps like Freshservice and Jira Service Management, you might receive the error message:

Failed to load site data, please ensure that you have entered a valid 'Lansweeper Identity Code' or make sure  Lansweeper Identity Code' is not expired.

What could be happening?

The error means that when you're creating an app (in Settings > Developer tools > All applications > Add new application), you need to select Personal Application instead of Cloud Application.

For more information, see How to authenticate with our API. 

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