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Lansweeper Tech Support
Lansweeper Tech Support

Issue: When opening a report, you get this error:

Error: Instance is read-only

What could be happening?

The error message "Error: Instance is read-only" is related to the database. You might have received this error when attempting to run reports while a database backup is running. The process locks the database in "read-only" mode. 

What can you do to fix it?

First, check to see if a backup is running and wait for it to complete to see if the issue still occurs. If you are still seeing the error afterward, then perform the following steps:

  1. Stop the Lansweeper service.
  2. Stop the database service.
  3. Start the database service.
  4. Start the Lansweeper service.
  5. Try to access a report again.

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