Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lansweeper Tech Support
Lansweeper Tech Support
We have received several customer reports that the prerequisite checks succeeded when trying to connect to Cloud, but the initial push fails afterward due to connection issues to all addresses. See an example error below.


2022-05-03 10:54:21,935 [145] ERROR [InstallationDataManager] Error sending installation data to Cloud: InstallationDataManager => sending installation data failed: Status(StatusCode="Unavailable", Detail="failed to connect to all addresses", DebugException="Grpc.Core.Internal.CoreErrorDetailException: {"created":"@1651596861.940000000","description":"Failed to pick subchannel","file":"..\..\..\src\core\ext\filters\client_channel\","file_line":3187,"referenced_errors":[{"created":"@1651596861.940000000","description":"failed to connect to all addresses"...

The error can be found in:
  • Program Files (x86)\Lansweeper\Service\Errorlog.txt
  • Program Files (x86)\Lansweeper\Service\sync_errorlog.txt

Our developers are still investigating the issue. The first findings do indicate that Firewall SSL inspection or SSL decryption could be causing the issue.

As a workaround, we suggest disabling SSL decryption of your firewall or adding a custom policy to not decrypt traffic to our URL endpoints.

Was this post helpful? Leave a Kudo!
Did you have a similar issue and a different solution? Share your work in the comments below and help your fellow IT Hero's!
More questions? Browse our  Quick Tech Solutions  or  Community Forum.

If you can't find what you're looking for, create a post in our Community Forum.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now