Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
05-20-2022
11:40 AM
Our webinar Introduction to the Lansweeper Helpdesk Ticketing System is available on our youtube channel.
For your convenience, we've added timecoded links to the major topics the webinar touched on:
Overview of the Lansweeper Helpdesk Interface
Agent views
End-user views
Configuring the Lansweeper Helpdesk
Helpdesk SLA's
Helpdesk mail settings
Incoming mail settings
Ticket: dispatching
Ticket: auto-close
Outgoing mail signatures
Outgoing mail templates
Ticket content: how to Set up Ticket Types
Ticket content: ticket custom fields
Ticket content: adding ticket custom fields to ticket types
Ticket content: seeing the custom fields in action
Ticket content: ticket states
Ticket content: ticket priorities and ticket sources
Ticket content: ticket templates
Look & Feel
Ticket API
Setting the default language
Helpdesk Teams
Security: User Roles
Using the knowledge base
For your convenience, we've added timecoded links to the major topics the webinar touched on:
Overview of the Lansweeper Helpdesk Interface
Agent views
End-user views
Configuring the Lansweeper Helpdesk
Helpdesk SLA's
Helpdesk mail settings
Incoming mail settings
Ticket: dispatching
Ticket: auto-close
Outgoing mail signatures
Outgoing mail templates
Ticket content: how to Set up Ticket Types
Ticket content: ticket custom fields
Ticket content: adding ticket custom fields to ticket types
Ticket content: seeing the custom fields in action
Ticket content: ticket states
Ticket content: ticket priorities and ticket sources
Ticket content: ticket templates
Look & Feel
Ticket API
Setting the default language
Helpdesk Teams
Security: User Roles
Using the knowledge base
Was this post helpful? Leave a Kudo!
Did you have a similar issue and a
different solution? Share your work in the comments below and help your fellow IT Hero's!
More questions?
Browse
our
Quick Tech Solutions
or
Community Forum.
If you can't find what you're looking for, create a post in our Community Forum.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
