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ErikT
Lansweeper Tech Support
Lansweeper Tech Support

Lansweeper finds your network devices, but unfortunately, they are discovered as a different device type.

Now what?

Lansweeper will use all the information it can retrieve from your devices during scanning to determine the device type.

Ideally, network devices are scanned with the SNMP protocol. If SNMP is unavailable on the given devices, some information can be retrieved through other protocols such as SSH, HTTPS, and more. 

For instance, if your device is detected as a Linux device, it most likely was not scanned using SNMP but SSH. If a printer or scanner shows up as a web server, likely it was scanned through HTTP instead of SNMP. 

How can you solve this issue?

Make sure Lansweeper can access the information it needs to determine the correct device type.

In the case of network devices, ensure the Network Device Scanning requirements are met and set up Lansweeper to scan network devices correctly.

If you still run into any issues, cycle through the Troubleshooting SNMP scanning issues article to resolve the issue. 

Click the Scan now button next to your IP Range scanning target after each change you make, ensuring the devices are scanned again